Our products are all hand-made with love and attention to details, but we know they are not always perfect. If you are not 100% in love with them, you can submit a return or exchange request within 30 days from the order delivery date.
How to submit a return/exchange request?
To submit a return or exchange request, please email us at Support@darlingdivaglobal.com with the following information:
- Order number
- Return item(s) name
- Reasons for the return/exchange
- If you wish to exchange, please specify the size or color of the product
- Photos of the returning item(s)
- Refund method: store credit or refund to the original payment
We will process your return or exchange request within 2 business days. Once it's approved, we will provide you with the return instructions.
Note: If you find that there's a mistake in your order information after placing the order, please contact us at email@example.com with your order number and correct information as soon as possible. Please refer to our order cancellation page for details.
All return shipping costs are paid by the customer except in cases where the item is confirmed to be faulty by our team. We don't provide return shipping labels at this time. Please ship out the package with a courier that provides tracking numbers, as it allows both parties to track shipping updates.
The original shipping cost (if any) is non-refundable unless otherwise informed by our customer service team.
All item(s) must be unworn and in the original condition with the original packaging and all tags attached. Any garments that appear to have been worn, washed, or altered in any way will not qualify for a refund.
If a return does not adhere to the requirements, it may be sent back at additional cost to the customer.
Need a different size or color? We will gladly accept any exchange request made within 30 days of order delivery date. Just follow the steps listed above to make the request. The exchanged item(s) will be shipped out within a week after your return package arrives at our warehouse.
You can choose to receive the refund via store credit (valid for 12 months) or your original payment method. See below for details:
Store credit: This is the fastest way! You will receive the store credit within 48 hours after the return package arrives and be examined at our warehouse. You can use the store credit for anything on our website. Please note that our store credit can not be refunded in cash or transferred to another person.
Original payment method: We will initiate the refund within 2 business days after we receive and inspect the condition of your return package. You will receive a receipt confirmation via email once your returned package is processed. Refund time for credit/debit card payments varies depending on your bank. Please allow up to 7 business days for it to show up in your bank account.